Privacy Policy

Last updated: July 2026

Sceptre Accounting (“we”, “us”) is committed to protecting your privacy. This policy explains what personal information we collect through this website and in the course of providing our services, how we use it, and the rights you have over it.

Who we are

Sceptre Accounting is a bookkeeping and accounting practice based at 24 Richmond Rd, Ipswich, IP1 4DP. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), we are the data controller for the personal information described in this policy.

If you have any questions about this policy or your personal data, contact us or on 07886 901535.

Information we collect

Through this website.When you use our contact form we collect your name, email address and the contents of your message. If you telephone us, we may keep a note of your name, number and enquiry.

As a client.If you engage us for bookkeeping, accounting, payroll, VAT or tax services, we collect the information needed to carry out that work. Depending on the service this may include your contact details, date of birth, National Insurance number, Unique Taxpayer Reference, bank and transaction records, payroll details for you and your employees, and other financial information.

Automatically.Our hosting and security providers log basic technical data such as IP address, browser type and pages visited, which is used to keep the site secure and working properly.

How we use your information

We use personal information to respond to your enquiries; to provide the services you have engaged us for, including preparing and filing returns with HMRC and Companies House as your agent; to administer our client relationship, including invoicing; to meet our legal and regulatory obligations, including anti-money laundering checks where required; and to keep our website secure.

Our lawful bases

We rely on the following lawful bases under UK GDPR:contract, where processing is necessary to provide services you have engaged us for;legal obligation, where we must retain records or make filings required by law;legitimate interests, in responding to enquiries, administering our business and securing our website; andconsent, where you have given it for a specific purpose, which you may withdraw at any time.

Who we share information with

We do not sell your personal information. We share it only where necessary to provide our services or meet our obligations:

  • HMRC and Companies House, when acting as your agent to make filings on your behalf
  • Software providers, such as Xero, Sage and Zoho Books, where we use cloud accounting software to deliver your services
  • Our website and infrastructure providers, including our hosting provider and Cloudflare, which provides security and performance services for this website
  • Professional advisers and authorities, where required by law or regulation

Where a provider processes data outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

How long we keep information

We keep client records for as long as needed to provide our services and then for the periods required by law — generally six years from the end of the relevant tax or accounting period, in line with HMRC requirements. Enquiry details from non-clients are kept only as long as needed to deal with the enquiry.

Cookies

This website uses only the cookies necessary for it to function and remain secure. Cloudflare, which protects this site, may set cookies (such as__cf_bm) to distinguish genuine visitors from automated traffic. These are essential cookies and do not track you across other websites.

We also use Google Analytics to understand how visitors use our site. Google Analytics sets cookies that collect information such as pages visited and time on site, in a way that does not directly identify you. You can opt out using Google’s browser add-on athttps://tools.google.com/dlpage/gaoptout.

Your rights

Under UK GDPR you have the right to access the personal data we hold about you; to have inaccurate data corrected; to have data erased where there is no good reason for us to keep it; to restrict or object to processing in certain circumstances; to data portability; and to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email address]. We will respond within one month.

Security

We take appropriate technical and organisational measures to protect your personal information, including encrypted connections to this website, access controls on client records, and the security measures of the established providers we work with.

Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) atico.org.ukor on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.